E-Commerce Terms & Conditions for Bermondsey Florist

Introduction

Welcome to Bermondsey Florist. These Terms & Conditions ("Terms") govern your use of our online flower delivery services, including all orders placed via our website for delivery in Bermondsey and the surrounding areas. By placing an order with Bermondsey Florist, you agree to accept and be bound by these Terms. Please read them carefully before making your purchase.

1. Application of These Terms

These Terms apply to all customers purchasing flowers and related products from Bermondsey Florist for delivery in Bermondsey and the surrounding areas. Whether you are a private individual or a business, these Terms outline your rights and responsibilities regarding your order and our services. If you do not accept these Terms, you should not proceed with your order.

2. Order Process

To ensure a smooth experience for all customers purchasing flowers for delivery in and around Bermondsey, we've outlined the steps of our order process below:

• Product Selection: Browse our selection of bouquets and floral arrangements online and add your chosen items to your basket.
• Order Details: At checkout, please provide the recipient's full address, your contact information, and any personalised message or delivery instructions. Ensure that all details are accurate to prevent delays or failed deliveries.
• Review and Confirm: Review your order summary before submitting. By placing your order, you confirm that all provided information is correct and that you agree to these Terms.
• Order Acknowledgement: After placing your order, you will receive an automated confirmation summarising your order details. This confirmation is not an acceptance of your order, but a receipt of your request.
• Order Acceptance: Your order is considered accepted once we have processed your payment and sent you a further email confirming dispatch or a specific delivery date.
• Order Amendments: We will do our best to accommodate any changes to your order, but amendments are only possible prior to dispatch, and are not guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day.

3. Product Availability and Substitutions

While we strive to provide the arrangements exactly as pictured and described on our website, the seasonality and supply of certain flowers may occasionally require substitutions. In such cases, we will substitute with flowers of equal or greater value, maintaining the overall style and colour theme of your chosen arrangement. We do not provide refunds based solely on minor variations in appearance due to such necessary substitutions.

4. Delivery Terms

We offer delivery services to addresses in Bermondsey and the surrounding areas as specified when placing your order. Same-day and next-day delivery are subject to availability. Delivery charges are clearly displayed at checkout and form part of your total order price.

It is your responsibility to ensure the accuracy of the recipient's delivery address. If no one is available to receive the order at the address provided, our delivery personnel may leave the arrangement in a safe place, with a neighbour, or attempt redelivery, depending on circumstances. We accept no liability for loss or damage to goods left as instructed by you or considered reasonable in the circumstances.

Any specific delivery times are non-binding but we will make every effort to comply with your preferred delivery slot. Severe weather, traffic conditions, or unforeseen circumstances may affect delivery times and we are not liable for any such reasonable delays.

5. Payments

Payment must be made in full at the time of placing your order. We accept major credit and debit cards as listed on our checkout page. Payment processing is handled using secure third-party payment providers to safeguard your financial details. Your order will only be processed and dispatched after confirmation of successful payment.

If your payment is not authorised, your order will not progress and you will be notified. Prices for products and delivery charges are displayed on our website and are inclusive of relevant UK VAT.

6. Cancellations and Refunds

You have a legal right to cancel your order in accordance with the Consumer Contracts Regulations 2013. However, please note that due to the perishable nature of flowers, certain provisions apply:

• Order Cancellation: You may cancel your order free of charge if you notify us at least 24 hours before the scheduled delivery date. Cancellations requested after this time may not be accommodated, as your order may already be in preparation or in transit.
• How to Cancel: To arrange a cancellation, please use the contact options provided on our website, quoting your order number.
• Refunds: If your cancellation request is accepted, we will refund your payment in full via your original payment method, typically within 5-7 working days.
• Non-Refundable Items: Orders that have already been prepared, dispatched, or delivered are not eligible for cancellation or refund unless the products are faulty or not as described.
• Faulty or Incorrect Goods: If your delivery is unsatisfactory due to significant damage, incorrect product, or non-arrival, please notify us within 24 hours of expected delivery. We may require photographic evidence. If confirmed, we will either resend the product or issue a full refund.

7. Customer Obligations

You must provide accurate and complete information when ordering, including recipient details and any required delivery instructions. It is your responsibility to ensure that the recipient will be available to receive the delivery on the scheduled date or to inform us of any anticipated issues as soon as possible.

By placing an order, you represent that you are legally capable of entering into binding contracts and are at least 18 years of age.

8. Liability and Disclaimer

While we aim to provide the highest quality floral arrangements and reliable delivery for all of our customers in Bermondsey and the surrounding areas, our liability to you is limited as follows:

• We accept no liability for loss or damage to goods resulting from incorrect or incomplete delivery information provided by you, or for orders accepted by someone else at the delivery address.
• Liability for any loss, damage or delay arising from causes beyond our reasonable control, including but not limited to force majeure events, is excluded to the fullest extent permitted by law.
• Our maximum liability in respect of any order shall not exceed the price paid for the particular goods and services in question.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded by law.

9. Intellectual Property

All content appearing on the Bermondsey Florist website, including images, descriptions and branding, is protected by copyright and cannot be used or reproduced without our prior written consent. This provision is intended to safeguard the unique presentation of our flower arrangements and associated materials.

10. Privacy and Data Protection

We process your personal information in accordance with applicable UK data protection laws and in accordance with our Privacy Policy. Your information is used solely for the purpose of fulfilling your order and providing customer support. We do not share your data with third parties except where necessary to fulfil your order or where required by law.

11. Changes to These Terms

Bermondsey Florist reserves the right to update or amend these Terms at any time. Any changes will be published on our website and will apply to all orders placed after such publication. It is your responsibility to check the Terms before placing an order.

12. Governing Law and Jurisdiction

These Terms & Conditions and any transactions made under them are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact and Customer Service

If you have any questions about these Terms or issues with your flower delivery in Bermondsey or the surrounding area, please contact us via the methods provided on our website. Our team is dedicated to ensuring that every order is fulfilled to your satisfaction.

14. General Provisions

If any provision of these Terms is found to be unenforceable by a court, the remainder of the Terms will remain in full effect. Our failure to enforce any of these Terms does not constitute a waiver of our rights.

Thank you for choosing Bermondsey Florist for your online flower delivery needs in Bermondsey and the surrounding areas. We look forward to brightening your special moments with our bespoke floral arrangements.