At Bermondsey Florist, we take great pride in providing our local households and businesses with the freshest flowers available. Our fresh flowers guarantee ensures that every bouquet and arrangement is delivered with optimal quality, vibrance, and longevity. We understand how important it is that your floral gift or display arrives in pristine condition and continues to look beautiful for days.
Every care is taken during arrangement and delivery, but if your flowers arrive damaged or not as expected, we want to make it right. Please notify us as soon as possible upon receipt—ideally the same day—so that we can assess the issue. Where possible, please take photos of the damaged flowers to help us resolve your concern swiftly and fairly. This ensures we uphold our reputation as Bermondsey’s trusted local florist.
We guarantee that our flowers will stay fresh for a minimum of five days, provided they are cared for according to the instructions provided with your delivery. If your flowers fade or wilt significantly within this freshness window, and you have followed the care guidelines, please get in touch right away. Our commitment to quality ensures your arrangements arrive vibrant and should remain a joyful sight for several days after delivery.
Customer satisfaction comes first at Bermondsey Florist. If you receive flowers that do not meet the standards promised—whether due to damage, lack of freshness, or incorrect order—we offer two options based on your preference:
Please contact us within 48 hours of your delivery to report any issues so we can respond promptly and resolve your concern. Your satisfaction reinforces our standing as the go-to local Bermondsey florist.
If you aren’t completely happy with any aspect of our service—from flower freshness to delivery experience—please let us know. We value feedback to continuously improve our offerings and uphold our fresh flowers guarantee in Bermondsey. To make a complaint, contact us via your chosen method, providing your order details and a description of your concern. Our team will investigate thoroughly and respond as quickly as possible, usually within one working day.
We promise to treat every complaint seriously and strive for a fair, positive resolution—whether that’s a replacement, refund, or another suitable solution. Your trust matters to us, and we are committed to delivering honest service that reflects our status as Bermondsey’s dedicated local florist.
Bermondsey Florist is proud to serve the Bermondsey area, delivering fresh flowers to both homes and businesses with care and professionalism. Our commitment to quality, freshness, and customer satisfaction ensures you can shop with confidence every time. Thank you for choosing your local Bermondsey florist.
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